Our purpose is to act as an intermediary between various web technologies that don't play nice together.

Find and fix email delivery issues as an Office 365 for business admin

We take your files from one place and copy them to another. No downloads and nothing to watch over—our web-hosted app does all the work! Undertaking any corporate migration is a daunting task.

scan to email not working after office 365 migration

When moving from Office to Officethere are many things to consider. Our team has done this enough times to have learned a thing or two. We hope this guide helps you migrate successfully from Office to Office Need help? Open a support request here. When we transfer a file, a temporary copy is downloaded from Office to a temporary server and then uploaded to Office Upon compound genetics seeds upload, that file is deleted from the temporary server.

When your migration is complete, that temporary server is destroyed. Any log data expires in 90 days and is never retained by us. We do not perform any actions beyond copying files and folders and sharing permissions. We never perform delete operations. A migration is a significant undertaking for any organization. Trying to grasp the entire extent of all data and communicating with your employees is complicated. We sympathize! Before, during, and after a migration, it is critical to communicate clearly and effectively with your user base.

We provide timely support and communication materials to your transition team to help you communicate these changes with each stakeholder. You must paint a clear picture about what a successful migration should look like.Skip to main content. Select Product Version.

All Products. After your mailbox is migrated to Officeyou may experience the following issues: Outlook cannot connect to Exchange Server.

scan to email not working after office 365 migration

You cannot use features such as Out of Office, meeting availability, mail tips, the online archive, or any other web services feature that relies on Autodiscover.

You receive the following error message when you open Outlook: Outlook cannot log on. Verify you are connected to the network and are using the proper server and mailbox name.

The Microsoft Exchange information service in your profile is missing required information. Modify your profile to ensure that you are using the correct Microsoft Exchange information service. This issue occurs when the name of the pre-migration Autodiscover server is cached in your Outlook profile in the registry. To resolve this issue, use one of the following methods. More Information. Although this article targets Officethe Administrative Templates information also applies to later versions of Office.

Under Exchangelocate and then double-click the Disable AutoDiscover setting. Click OK. Last Updated: Sep 19, Was this information helpful? Yes No. Tell us what we can do to improve the article Submit. Your feedback will help us improve the support experience. Australia - English. Bosna i Hercegovina - Hrvatski. Canada - English. Crna Gora - Srpski. Danmark - Dansk. Deutschland - Deutsch. Eesti - Eesti. Hrvatska - Hrvatski. India - English. Indonesia Bahasa - Bahasa. Ireland - English.We have two s and need to move to O but have been unable to find help to make this happen.

Criss, I found out that our units do NOT support encrypted connections to anything. Other units connect to O server with no problems, just select TLS encryption, portsmtp.

Until both of my units get replaced, I'm stuck with a relay. If you can't do TLS to Portthen you may have trouble getting connected. Richard, that doesn't work. I have the same problem here. This should be a simple setup and they make it ridiculously complicated. I've tried25, and It doesn't work. SO aggravating. Technical details of permanent failure:Message rejected. Can you log in to the gmail account from your pc and send mail ok?

After migration to Office 365, Outlook doesn't connect or web services don't work

Does mail to others get rejected? Then we save the attachment the scanned document and start a new email from my own account, add the attachment and hit send. This way the recipient sees the email from me, not from our scanner or a generic gmail address that they might not recognize. Easy and flexible settings for any scenario your devices can throw at you. Can accommodate any variety of port settings, security settings, etc.

Way easier than trying to shoehorn a personal service like Gmail into the equation. We have just migrated to Office and use Xerox MFp for scan to email. Followed these instructions. Any internal email address will do, even if there is no corresponding Office mailbox. However should any one reply they will get an NDR but as we don't allow the MFP to receive email this is not an issue for us.

Those errors are reported from the server, not the Ricoh box. Google them as SMTP errors or talk to a good email server tech. After months of beating my head against my desk over this Office SMTP and my networked scanners, I figured out a solution. I finally tried something new in the settings. My SMTP authentication went from minutes to less than 10 seconds.We recently moved email to MS Office and I attempted to update the mail server address on the digital sending function of the web console for an HP LJ CM MFP copier and even though the test validates the default gateway successfully.

Scan to email is still not functioning. Any thoughts. It seems that Office requires TLS, and the scanner can't accomodate it. I created a Gmail account for our company to use for scanning purposes, so I have companyname gmail.

Here are the options I set in the scanner:. So the firmware on this thing was pretty out of date. I updated to the latest version and it is working now. So what's the appropriate way to test this if not nslookup? Also does the SMTPrelay account automatically get created under Office or is this a default account?

Office 365 Autodiscover Issues after Domain Migration

Not sure where to go to locate this information, I looked at the network tab and I see the IP, Mask and default gateway. They should not have to change though. Can the copier send using TLS?

If not you'll have to configure a local SMTP server to relay. If the copier is sending email directly from its own SMTP service and the Office server doesn't recognize it as a legitimate server, it might block it. I would assume there's a place in Office to configure it to ignore stuff like that, but no idea where.

I think Justin's probably identified the problem. Jim, this is a good idea, but I need the scan to email to send the messages to the users company mailbox. I don't want them to have to login to another account to get scanned files. Sorry, I didn't give you all the details, Justin. The Gmail account I mentioned is only for the scanner to use to send email out.

scan to email not working after office 365 migration

The scanner will log in to the gmail account and send mail scans to anyone you want. The part I left out is that you must also enter the intended recipient's email address when you scan a document. Most likely the scanner has a way to enter all of your employee's email addresses so you will have a one touch or speed dial email button for each user.

This will send the scan directly to the user. They will get it in their normal email inbox. The sender's email address will appear as the gmail address that the scanner used to send out. Bowen Information Technology is an IT service provider.After setting up the domain in the new Office account, we got email flowing immediately verified by logging in with OWAbut we were unable to set up Outlook pointing to the new tenant.

If you try to add the Office account to a new profile from the Mail applet the Control Panel, you may see this:. Running that tool confirms what I suspected, that there is an Autodiscover issue:. Oddly, after running that tool, one user was suddenly able to connect, but the other two were not.

Sure enough, the next morning, Outlook was immediately able to connect to the mailbox at the new tenant. CHeers I was worried I did something wrong have the same issue. Your email address will not be published. Notify me of followup comments via e-mail. You can also subscribe without commenting. This site uses Akismet to reduce spam. Learn how your comment data is processed.

Skip to content. Running that tool confirms what I suspected, that there is an Autodiscover issue: Oddly, after running that tool, one user was suddenly able to connect, but the other two were not.

Support says that propagation may take up to one day. Update February 16, Sure enough, the next morning, Outlook was immediately able to connect to the mailbox at the new tenant. Leave a Reply Cancel reply Your email address will not be published.Keep in touch and stay productive with Teams and Officeeven when you're working remotely. Learn how to collaborate with Office Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary technical support services.

You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number. We recently changed over from Rackspace the "Scan-to-email" function worked then and upgraded to Office I went into the settings on the multi-function device and change the email server to: smtp.

Changed the port to and changed the authorized user email to the Office email and had the user update her password. For a while we were getting: "Connection Error 0x " so we had a technician from out leasing company out and he couldn't figure it out.

So I found this article: link. I've reset the device to factory settings and followed option 1 of that article and now I'm getting: "Connection Error 0x ". Thanks for your feedback. Does the device meet the requirements I mentioned above? If yes, please set up the device correctly according to the requirements. To test it, we can use Outlook client. Here are the detailed steps:. Click more settings and set as the following screenshot shows:.

scan to email not working after office 365 migration

After the configuration, if you can successfully send and receive messages, it means the office server is fine when using SMTP client submission. The issue may be related to the scan email device. Given the situation, we recommend you contact the IT administrator of your organization for further investigation.

Did this solve your problem? Yes No. Sorry this didn't help. April 14, Keep in touch and stay productive with Teams and Officeeven when you're working remotely.

Delegate can't send "on behalf of" after migration to Office 365 hybrid environment

Site Feedback. Tell us about your experience with our site. So we have a Kyocera ci that will no longer allow "Scan-to-email" to function. Any ideas? This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread.The folder access and meeting invite-forwarding rule work as expected. This is by default. To automatically write back the send on behalf publicDelegates attribute, the user must enable the Azure Active Directory Azure AD Connect Exchange hybrid deployment settings and must be running version 1.

For more information, refer to the following articles:. To do this, run the following cmdlet:. After this permission is manually added, the delegate will be able to send on behalf of the user. The values are not automatically written back to the dedicated users who moved their mailboxes to vNext.

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All Products. Last Updated: 15 Oct Was this information helpful? Yes No. Tell us what we can do to improve the article Submit. Your feedback will help us improve the support experience. Australia - English. Bosna i Hercegovina - Hrvatski. Canada - English. Crna Gora - Srpski. Danmark - Dansk. Deutschland - Deutsch. Eesti - Eesti. Hrvatska - Hrvatski.

India - English.